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Finding Care FAQ

  1. Are the skilled nursing facilities Medicare/MediCaid/MediCal certified, and do they accept HMO residents?

    Yes, all of the skilled nursing communities (facilities) we contract with are Medicare, MediCaid, or MediCal certified.  The communities also accept HMO patients.

  2. Does the Department of Health review the skilled nursing facilities?

    Yes, each community is routinely evaluated by the Department of Health Services.  These visits are always unannounced and every aspect of the residents’ care is investigated.  Each community maintains standards and expectations for their employees with regard to resident care.

  3. How many days do residents receive therapy?

    All therapy disciplines require an order from the attending physician to provide therapy services.  The amount of therapy can vary from resident to resident.  The amount of therapy received by the resident is dependent upon two factors; how much the resident can tolerate per therapy session and how much progress is made by the resident. In the case of HMO recipients, there must be an authorization for therapy services from the HMO’s Case Manager.  The continued HMO authorization for therapy services will be determined again by how much a resident can tolerate per session and how much progress is made by the resident. For further information please contact any of the individual community's billing office personnel.

  4. Who does the residents’ laundry?

    Each contracted community offers laundry services. However, a family may elect to do a resident’s laundry at home.

  5. How much and what kind of clothing should I bring?

    It is preferred that families to provide at least five (5) days of clothing, and recommend the following items: shirts and pants that are comfortable and easy to put on and take off, two or three warm sweaters, a pair of non-skid shoes if applicable, a pair of non-skid slippers if applicable, and a robe if possible.   Each article of clothing should be labeled with the resident's name in permanent ink. (These are suggestions for Skilled Nursing Residents.)

  6. What are the visiting hours?

    The majority of the contracted communities do not have set visiting hours; you are always welcome in each community. However, many of the communities post suggested visiting hours, and prefer that you notify the community if you prefer early morning or late evening visits. This is a courtesy to the staff members to be on alert to guests entering the community after-hours for safety and well-being of the residents, staff members and visitors.



  7. Is there a hairdresser available?

    Yes, there is a hair salon in every contracted Community.

  8. How often does the physician visit?

    Upon admission the physician is notified and verifies medication orders, dietary requirements, and other considerations.  Physicians are required to visit each new resident within 72 hours of admission. The physician is required to make a monthly visit for long-term care residents, 

  9. What if a resident needs a consultation for other services?

    Each contracted community contracts with many ancillary service providers including, but not limited to, the following: Audiologist, Psychiatry, Psychology, Dentistry, Orthotics & Prosthetics, Podiatry, X-ray services, Optometry, Ophthalmology, Dermatology and Respiratory Therapy.

  10. Who do I contact regarding insurance and billing questions?

    Each contracted community has a Community Accounts Receivable Manager (CARM), that will be able to assist you with most of your questions and concerns.



  11. Who do I see if I have dietary concerns?

    Each contrtacted community has a dietary supervisor that is available to discuss preferences and needs with the resident and/or family. Also each community has a registered dietician that monitors each resident’s dietary requirements.

  12. Are there transportation services available?

    Yes, each contracted community has a Social Services Director who can assist in making transportation arrangements.

  13. Which languages are spoken in the facility?

    In addition to English, the communities have employees that speak a variety of languages. In the case of less common languages, the communities utilize a communication book with pictures so the nursing staff is able to meet the residents' needs. The communities may also ask family members to help them develop a word bank in the resident's native language to provide a communication system. Please feel free to inquire at a community of choice for a list of languages spoken.

  14. May we bring family pets in to visit?

    This is usually not a problem; however, please check with the Executive Director at the individual community for further information. If permitted, you will be required to provide proof of your pet's immunizations.
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